Innovation

Touchstone Energy® cooperatives offer new solutions and state-of-the-art technology to meet customers’ needs. Touchstone Energy® helps cooperatives and business customers receive leading-edge information and forge stronger working relationships through conferences, publications and advisory councils.

Electricity powers industries, lights homes and puts a host of time-saving appliances and other value-added services at our fingertips. But new advances in research are also using electricity to solve environmental problems and make manufacturing processes more efficient.  

PowerSouth constantly adapts to new regulations and compliance issues and strives to find new ways to provide electricity while preserving and protecting the environment.

Accountability 

A non-profit organization, PowerSouth is accountable to its distribution members and their consumers, as every member of the cooperative has an equal voice in running the enterprise. Electric cooperatives are of, by and for the people they represent, and, unlike other energy providers, cooperative business is conducted through a locally elected board of directors and an annual meeting where policy is proposed and voted on by members, each having one vote.

Because PowerSouth and its member cooperatives are located in the communities they serve, they are better able to listen to and meet customer needs. Each cooperative employee is committed to meeting higher standards of customer satisfaction. PowerSouth employees participate in numerous training programs throughout each year and are good at what they do. Cooperative employees understand that paying attention to details is important. Touchstone Energy® cooperatives believe that what is good for the customers is good for the cooperative — that helps PowerSouth be more responsive to consumer needs and more accountable to its owners

Integrity

Your local Touchstone Energy® cooperatives of Alabama and Florida have been trusted members of the community for over 60 years. People of Alabama and Northwest Florida count on their local Touchstone Energy® cooperatives to supply safe, reliable power to their homes, businesses, schools, churches and industries.

Your cooperative’s commitment to integrity begins with keeping electric bills as low as possible by delivering service at the cost of service, with no hidden fees and no profits for investors in faraway cities. Any leftover money stays in the community and is put to work strengthening the economic well-being of local towns and neighborhoods.

Commitment to Community

Being committed to the community means making the determination that service to the community must involve more than just making sure consumers have reliable electric service. When others are cutting back on service, Touchstone Energy cooperatives continue to go the extra mile on consumer and community service. That’s standard operating procedure for an electric cooperative, and that’s why Touchstone Energy® cooperatives are different from other utilities.

While focusing on member needs, cooperatives work for the sustainable development of their communities through policies accepted by their members. Because Touchstone Energy® cooperatives are so closely linked to their communities, they show their commitment to community through countless examples: sponsoring educational programs for local schools and community groups, sponsoring local fairs, teaching consumers about saving energy, raising money for charities, fostering community economic development and continually looking for ways to improve their ability to meet consumers’ needs and strengthen the quality of life in the communities in which they serve, live and work.

Why would an electric utility be involved in these kinds of activities? Because Touchstone Energy® cooperatives have always played an important role in their communities. Service means not only making sure the electricity is flowing, but also making sure the community and its citizens are thriving and prospering.

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